Warranty & Service Policy

Ashconfish reels are warranted for a period of one (1) year from date of original retail purchase against defects in workmanship and/or materials. If the warrantied products are defective in workmanship and/or materials, you can simply give us a call or email us and send the defective product back. Your order number, date of purchase, and where you bought the product must accompany all warranty claims.

The shipping costs will be reimbursed. If the warranty expires or there are violations to the warranty, the customers may fix their
defective product for a repair cost plus the shipping cost.The warranty will be void if:
There are additions made or alteration to the product.
Abuse of the product.
Accidental damage or loss of the product. Misuse of the product.
Normal expected wear.
Commercial or rental use.
Failed to provide reasonable and necessary maintenance: improper care.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU REELS OUT OF WARRANTY:

At Ashconfish, we are committed to 100% customer satisfaction.
We offer a “no hassle” return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery. For any product issue, you may contact our customer service at info@ashconfish.com. All merchandise returned should be unused and in original sellable condition. Product that has been used is not refundable and cannot be exchanged. To open your return requests, please fill out the form below. Your message must include your name, address, zip code, order number, purchase date. Please print your message on a A4 page and put it in the box with the item you want to return. We will create a return authorization for you and send you an e-mail with instructions on how to complete the return. After we receive and inspect the returned product(s), credit will be refunded back to your credit card.
We’re sorry that we are unable to cover the return shipping costs. Shipping back expense will not be refunded unless an error occurred on our part in the shipment of your order.